Who We Are

This site and its products are operated by Rob Springer Media.

For anything related to a purchase, a refund, or a charge you do not recognize, contact us at info@rsmedia.studio or (843) 683-9005. A real person reads that inbox and answers that phone.

Digital Products and Downloadable Tools

This covers the CRUSH Proposal System and any other digital product, template, tool, or download.

30-day refund window. If you are not satisfied, email us within 30 days of your purchase and we will process a full refund. You do not need to explain yourself and you do not need to justify the request. Ask, and it is done.

Refunds go back to your original payment method and typically land within 5 to 10 business days, depending on your bank.

Online Courses

This covers the Corporate Video MasterClass and any other course or training program.

30-day refund window. Go through the material. Use it. If you do the work and it does not deliver for you, email us within 30 days of purchase and we will refund every dollar.

We can offer this because the system works when you put it to work. We are not going to make you fight for it.

Refunds are returned to your original payment method within 5 to 10 business days.

Consulting and One-On-One Services

Consulting works a little differently, because time is the product and delivered time cannot be returned. Here is how we keep it fair to both of us.

Before your first session. Cancel any time before your first scheduled session and you get a full refund, no questions asked.

Sessions not yet delivered. If you purchased a package and want to stop partway through, we refund the full value of any sessions that have not been delivered. You pay only for the time you actually used.

Sessions already delivered. Time we have already spent working with you is not refundable. That is the honest trade, and we say so up front so there are no surprises.

Rescheduling. Life happens and productions move. Give us at least 48 hours notice and we will reschedule at no charge. Cancellations inside 48 hours may be counted as a delivered session, since that time was held for you and taken off the calendar.

If a consulting engagement is not going the way you hoped, tell us before it ends. We would much rather fix it in real time than process a refund at the finish line. Call (843) 683-9005 and let's talk it through.

Custom Production Work

Custom video production, studio bookings, and any project engaged under a signed production agreement are governed by the terms of that specific contract, not by this page. If you have questions about a production agreement, contact us at info@rsmedia.studio or (843) 683-9005.

How to Request a Refund

1	Email info@rsmedia.studio from the address you used at purchase, or call (843) 683-9005.
2	Tell us what you bought. That is it.
3	We confirm and process the refund, usually the same day.

No forms to fill out. No survey. No retention pitch designed to talk you out of it.

A Note on Fairness

We offer a generous refund window because we stand behind the work. We also ask for the same good faith in return. Refund requests made in obvious bad faith, such as repeat purchase-and-refund cycles or requests made after redistributing our materials, may be declined, and we reserve the right to decline future sales in those cases.

That paragraph exists for the rare bad actor. For everyone else, the answer is yes.

Questions?

Email info@rsmedia.studio or call (843) 683-9005 and we will get back to you fast.